I've spoken about a few live chat programs that you can put on your website. It's a great way to help visitors, and more and more website are featuring live chat.
Well, I recently switched from my live chat client, to a widget for Google talk. The interesting thing? In the past two weeks I've had more chats than I have in the previous two years combined. The only thing difference is it says “chat with Dave Jackson” instead of “Live chat.” It's more personal. This is not the Google Voice (which is a telephone number) this is Google Talk (a chat client).
Now I can't transfer anyone to another user, but being a one man company I don't need to. I can have my chats saved into my gmail account so I now have a built in history feature.
The other bonus is its free. Go figure.
To find out how to do this click here.