Episode #16 Has us looking at Live Help solutions for your website and Time Tracking software for those of us who need to track billable time for clients.
LIVE HELP MESSENGER
It gives you the ability to add Live Help to your website without a monthly fee. I've looked around and finally found . Live Help Messenger from Star Develop. Here are some of the things I like about it.
NO MONTHLY FEE
Unlimited operators and departments.
Ability to store frequently asked responses, links, and the ability to “push” a visitor to a page (like a sign up / sales page).
You can easily customize the look and feel of the chat window.
Very easy to install. (Less than 15 minutes from start to finish).
I can see where my visitors are coming from, how long they've been on my site.
I liked it so much I asked them to sponsor the show, and they said yes. AND they are offering discounts on the software and will be giving away a copy of Live Help Messenger to someone who contributes to the forums
Standard Time – Billable Tracking Tool
I needed an easy way to track my time that didn't have me doing a bunch of double entry. I have tried a few, but this is one that does what I want to do. It's called Standard Time, and its $150 (again no monthly fee). It is flexible in the way I can charge my clients, and I love the fact that I can have an icon in the system tray and when I need to start billing people for my time its a few clicks away.
It also has a desktop and mobile version so I can track meetings, phone calls, etc on my smart phone, and then synchronize with my desktop when I get home. It does have an invoicing feature, and you can track customer payments, but to me its strength is in its time tracking (it does tie in with quickbooks if you are using it).
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